It is important that you understand your coverage and know how to find providers that are in your network to ensure you get the best care possible and avoid unnecessary expenses. The tools and resources on this page will help you gain a better understanding of your medical benefit and what services you have available to you.
Tools Offered to You Through Blue Cross Blue Shield
Blue Cross Blue Shield offers these tools to help save your time, money and stress. You can also use some to maintain your health.
For questions about coverage, claims or account balances, finding a doctor in your network or health plan services.
For questions about whether or not you should see a doctor, home treatment options or medications you are taking, nurses are available 24/7, 365 days a year.
If you have a complex health issue, a case manager can help with the following:
- Navigate the healthcare system, including your insurance
- Create care plan
- Identify questions for your doctor
- Coordinate your care
- Help you understand your health needs and medications
Case management services are confidential and available to you at no cost.
If you have a complex health event, call (866) 873-5943 to connect with a case manager or visit the Blue Cross Case Management page.