Medical Insurance


Contact: Customer Service

Phone Number: (800) 883-2177

It is important that you understand your coverage and know how to find providers that are in your network to ensure you get the best care possible and avoid unnecessary expenses. The tools and resources on this page will help you gain a better understanding of your medical benefit and what services you have available to you.

Tools Offered to You Through HealthPartners

HealthPartners offers these tools to help save your time, money and stress. You can also use some to maintain your health.

HealthPartners Decision Support

Member Services

(800) 883-2177

For questions about coverage, claims or account balances, finding a doctor in your network or health plan services.


(800) 551-0859

Talk with a nurse

For questions about whether or not you should see a doctor, home treatment options or medications you are taking, nurses are available 24/7, 365 days a year.

Nurse Navigators

(800) 883-2177

For questions about coverage, claims or account balances, finding a doctor in your network or health plan services.

Pharmacy Navigators

(866) 836-6938

Pharmacy Services

For questions about your medicines, pharmacy benefits or finding an in-network pharmacy.

Online Decision Points

Smart Decision: Know Your Options

Resources that consider your personal values to help make medical decisions.


(800) 845-9297

For questions about your pregnancy, contractions your are having or your new baby.

Behavioral Health Navigators

(888) 638-8787

For help finding a mental or chemical healthcare professional in your network or your behavioral health benefits.

Healthcare Cost and Quality

Cost and Quality Ratings

Cost and quality ratings for primary care, specialists and hospitals.

Low Cost Medicine

How much will my drugs cost?

Tool to compare medicine costs at different pharmacies.

Full Listing of Decision Support Resources

Resources to make confident decisions

Ease the Stress of Complex Medical Issues

If you’re dealing with catastrophic medical or mental health condition, HealthPartner’s offers personalized support to help.

Complex Case Management offers a holistic approach to help by focusing on treating your medical conditions, along with your health goals and the social or psychological challenges you’re facing.

It is completely free and confidential. Click here for more information or to request to have a nurse contact you, or call 800-871-9243 Monday through Friday from 8AM to 5PM.

Health Advocacy Support

Navigating healthcare can be difficult. We’re here to help.

Case Management Nurse Support

Ensures the right care and support for any complex condition

Disease Management Nurse Support

Ensures the right care and support for chronic conditions like asthma, COPD, diabetes, and pregnancy

Medication Therapy Management

Ensures drug safety and effectiveness for members taking multiple medicines

HealthPartners Complex Medical Conditions Page

Resilience and Well-Being

Support through education and self-empowerment

Beating the Blues

Teaches skills to decrease stress, depression, and anxiety

Health Assessment

Take the 10-minute online questionnaire to learn about your current health, set goals, and get recommendations on how you can improve

Well-Being Activity

Complete an activity or work with a health coach on health topics that interest you

Personal Health

Education and encouragement to live the best life

Frequent Fitness

Work out 12 times a month at select fitness centers and receive up to $40 off your fitness club membership dues for two adults ($20 per person)

Healthy Discounts Program

Discounts through retailers just for being a HealthPartners member

Interactive Health Tools and Trackers

General health tools and symptom checker

Online Care

Viruwell OR Doctor on Demand

Get online treatment for a variety of conditions

Play an Active Role in Managing Your Health

Disease management programs can give you personalized support to help ensure you’re feeling as good as possible.

If you would like to receive information about HealthPartners Care Management services, click here, or call (800) 871-9243.

  • Alcohol Use Disorder
  • COPD or CAD
  • Heart Failure
  • Asthma
  • Depression
  • Low Back Pain
  • Cancer
  • Diabetes
  • Pregnancy

Manage your prescriptions and their cost

Medication Therapy Management helps you to do this, and improve your health using guidance from a pharmacist.

For more information, call (800) 233-9645.