It is important that you understand your coverage and know how to find providers that are in your network to ensure you get the best care possible and avoid  unnecessary expenses. The tools and resources on this page will help you gain a better understanding of your medical benefit and what services you have available to you.

Phone: (800) 997-1750
Account Access: (800) 997-1750

Make your life easier by registering for a PreferredOne secure member account here:

PreferredOne Case Management  

All members of the health plan experiencing complex health needs or looking for disease support are eligible for the no cost disease and/or case management.  You are encouraged to call 763-847-4477, option 4.  The Case Manager will help you navigate the the complex healthcare system.

PreferredOne Phone Support
Member Services:(800) 997-1750For questions about coverage, claims or account balances, finding a doctor in your network or health plan services.
Employee Assistance Program:(800) 383-1908For assistance with confronting and overcoming life’s challenges: personal, couples, and family counseling, drug and alcohol support, legal issues, financial issues, and more.
Disease Management:(800) 940-5049 ext 3456For one-on-one care coordination aimed at providing knowledge and skills to manage chronic conditions and meet health goals. 
Case Management(763) 847-4477 Option 4For help navigating complex medical situations, avoiding gaps in care, and achieving optimum healthcare in an efficient and cost effective manner.